The Conflict Resolution Toolbox:Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
Gary Furlong
ISBN: 0-470-83517-6
Introdução
(poderão ler a introdução a este livro no site da Mediate.com: http://www.mediate.com/articles/furlong2.cfm?nl=85)
"(...) Imagine for a moment that you are faced with a conflict. Imagine, for example, that your new neighbour loves to have guests over many nights of the week until the early hours of the morning, keeping you up with the noise. When you talk to your neighbour, he laughs and tells you, “Loosen up, have some fun. Come and join us if you want! You need to enjoy life more!”
(…)
This is a handbook for conflict resolution practitioners aimed at helping them understand and analyze conflict more effectively in their work. Practitioners, typically, are people who regularly manage conflict as part of their work or their life. The list of practitioners, therefore, is long and includes roles such as mediators, negotiators, lawyers, managers and supervisors, social workers, human resource and labour relations specialists, insurance adjusters, and many more. For these people, this handbook introduces a number of conflict analysis models that are useful and applicable to the two steps above: diagnosing conflict, and offering direction and ideas on resolving that specific conflict. (...)"
(…)
This is a handbook for conflict resolution practitioners aimed at helping them understand and analyze conflict more effectively in their work. Practitioners, typically, are people who regularly manage conflict as part of their work or their life. The list of practitioners, therefore, is long and includes roles such as mediators, negotiators, lawyers, managers and supervisors, social workers, human resource and labour relations specialists, insurance adjusters, and many more. For these people, this handbook introduces a number of conflict analysis models that are useful and applicable to the two steps above: diagnosing conflict, and offering direction and ideas on resolving that specific conflict. (...)"
Comentário
by Jon Linden
(publicado no site da mediate.com: http://www.mediate.com/articles/linden27.cfm)
"(...)About one in 1000 of these writings present a new paradigm for the field. Mr. Furlong’s new book is one that seems to do that. Mr. Furlong creates a very new concept in the literature of Mediation. His book may very well be a seminal work in the manner in which mediating and training of mediators is structured into the future. Mr. Furlong suggests something that does not seem to exist in this form presently. So, what is it that Mr. Furlong gives that could be that important, that significant? He has created a new approach to mediation concentrating on two important principals:
1) Diagnosing the Conflict
2) Using Diagnostic Models To Give Direction Toward Resolution
There are two things that are unique about this approach to mediation. Taking the second one first, the concept of working toward resolution respects the concept that Mediation can be, and probably should be Results Oriented. Often we get so enraptured with the dynamics and concepts of theoretical mediation that we tend to feel that resolution is not the main goal of mediation. But if resolution is not the main goal, then what are we really doing in the process? Our clients go into mediation, often by court mandate, but often not; and their expectation is that at the end of the mediation, they will have a mutually acceptable agreement to end the conflict.(...)"
(publicado no site da mediate.com: http://www.mediate.com/articles/linden27.cfm)
"(...)About one in 1000 of these writings present a new paradigm for the field. Mr. Furlong’s new book is one that seems to do that. Mr. Furlong creates a very new concept in the literature of Mediation. His book may very well be a seminal work in the manner in which mediating and training of mediators is structured into the future. Mr. Furlong suggests something that does not seem to exist in this form presently. So, what is it that Mr. Furlong gives that could be that important, that significant? He has created a new approach to mediation concentrating on two important principals:
1) Diagnosing the Conflict
2) Using Diagnostic Models To Give Direction Toward Resolution
There are two things that are unique about this approach to mediation. Taking the second one first, the concept of working toward resolution respects the concept that Mediation can be, and probably should be Results Oriented. Often we get so enraptured with the dynamics and concepts of theoretical mediation that we tend to feel that resolution is not the main goal of mediation. But if resolution is not the main goal, then what are we really doing in the process? Our clients go into mediation, often by court mandate, but often not; and their expectation is that at the end of the mediation, they will have a mutually acceptable agreement to end the conflict.(...)"
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